15751 Sheridan Street
Ft. Lauderdale, FL 33331
Frequently Asked Questions
Does it make sense to
backup all files on the server?
That depends on several factors,
such as how often the data changes, how fast your Internet
connection is, and whether or not you have a good backup
image. If you have a slow Internet connection, and a good
image of the server, you may be able to backup only your
data files. Applications and other system files that don't
change don't need to be backed up, as they are on your
disk image. The system state should be backed up, however,
to ensure changes to system files since your drive imaging
are backed up. This can be done using
the built in Microsoft Backup program to dump the system
state to a file. A script is included on our
support page. This file can be
restored by booting into Active Directory Restore mode on
do I backup Microsoft SQL Server databases?
You can backup SQL files
easily by using SQL Enterprise Manager to dump the databases
to a file. This file can then be backed up using CU Data
Vault. This process ensures the integrity of database backup
and that you will be able to restore the backup, as you will
use Enterprise Manager. Please note that as with any
application, you should speak with your software vendor to
ensure you are backing up everything you need. It may not be
enough to just backup the database - configuration or other
files may also be needed.
do I backup Microsoft Exchange?
Microsoft Exchange can be
difficult to backup, however like the system state, it can
easily be done using the Microsoft Backup program. All you
need to do is schedule Microsoft Backup to dump exchange to
a file, then backup that file using CU Data Vault.
Won't the backup take
forever if my Internet connection is slow?
The first backup is likely
to take a long time, particularly if you are backing up a
lot of data. We recommend doing your initial backup over a
weekend, so that the backup doesn't impact network users
trying to access the Internet. You can also resume a
canceled backup, allowing you to resume where you left off
if you need to cancel the backup due to a busy period.
After the first backup, the time required should diminish
We have a lot of data
- is it really practical to use online backups?
Of course. As we noted
above, the initial backup will likely take a long time.
However, our special technology makes subsequent backups
quick as we only backup the actual bytes of the file that
have changed. This technology really kicks in on the third
and subsequent backups. Also, the data is compressed (and
encrypted) prior to being transmitted, for even more
efficient use of bandwidth.
Can I backup
non-Windows based data?
Yes. You can do this by
either having the non-Windows server dump the information
to the Windows server being backed up, or by creating a
mapped drive to the non-Windows server.
What if I lose my
fast Internet connection and need to recover data?
You have two options,
actually. First, you can use a dial-up connection to
connect to the Internet, then download the data - any
Internet connection is usable, although it will be slower.
Second, you could have us put the data on CDs or DVDs and
overnight them to you, for a reasonable
fee. This will provide you with a
complete offline restore solution for all the data.
How will I know if my
backup succeeded or failed?
The backup client software
can be configured to send an email after each backup or
only when problems occur. A copy of the backup log can
also be attached.
Can we back up more
than 1x per day?
Yes. While we recommend
performing full backups nightly to minimize the impact on
your server resources and bandwidth, backups can be
performed anytime. In fact, separate backup schedules can
be created to backup just mission critical information,
How secure is my
Very secure. First,
your data is encrypted on your server using 3DES or Blowfish
encryption. The encryption key used is unique to your server
or credit union, and the data cannot be decrypted without
it. We cannot even decrypt your data, so
be sure to keep that encryption key safe!
Once encrypted and compressed, the data is transmitted to
our servers where it remains encrypted. Our servers are
protected by firewalls and intrusion detection systems,
and are isolated from other public servers to ensure
maximum security. Also, we monitor security closely and
have an experienced CISSP on staff to supervise security
For maximum stability and data protection, our servers
deploy triple redundant power supplies, and utilizes RAID
5 disk subsystems, providing terabytes of storage
How long is my data
retained on the server?
Backup data is store on the
server for 120 days. Files from any individual backup set
can be retrieved as needed. Files that are deleted from
your server will remain in the prior backup sets until
they fall outside the 120 day window. We can optionally
extend the data storage period if needed, although data
that is already outside the restore window cannot be
recovered after the fact.
Question not answered? Please
drop us an email
or call us.